Affiliate Training 5
"How Fraud affects you as our Affiliate"
Welcome to the fifth and final Affiliate Training, "How Fraud affects you as our affiliate." We will cover the process we go through for fraudulent orders and returned orders and the steps we take to ensure you receive credit for each sale.
Fraudulent Sales
Due to the nature of doing business on the internet, we occasionally have fraudulent orders come through our system. On rare occasions, one of these fraudulent orders will come through an affiliate link. So, what is a fraudulent order?
When someone orders a product from our online store with the intention of only testing their payment method, our system flags this as fraud. We have a number of indicators built in which allow us to detect and prevent these orders. However, if one happens to get through, it would appear to you as just another order. You would still receive an email telling you that a sale had been made and it would appear in your monthly total. Once the order is recognized as fraud, it is deleted from our system and, therefore, from your account. I am alerted whenever fraud is detected in an affiliate's order. I will send you an email letting you know what has happened and explain why the commission has been removed from your account.
Returned Orders
We have a 6-month full money back guarantee that comes with every purchase of the Visual Link Spanish™ Course. This guarantee is in place as a service to our customers. It also instills confidence when they order that they are buying a quality product, which our company backs up 100%. If a course is returned by one of your customers/visitors, they will receive a full refund. All commissions associated with that sale are then removed from your account. If you have already been paid the commission, the total, for that sell, will be subtracted from the next month's total. In most industries, the product-return rate is 5%, fortunately, because of the quality of our product, our return rate is less than 1%.
Credit for Each Sale
It is our commitment to ensure that you receive full credit for every referral and sale generated from your site. It starts with the cookies we use to track each sale. The cookies we use are set to never expire. That is not to say they will always remain on each computer 100% of the time, but we do everything we can to ensure they remain on the computer as long as possible.
We also use the Free CD ROM as an addition check. When a customer orders the Free CD-ROM from your site ($.25 commission), they are tagged in our database as referred from you. When this customer buys the Level I course, even if your cookie has already been deleted, you will receive full credit for that sale.
One last check we have in place deals with phone orders. Not every customer feels comfortable giving their credit card number over the internet. These customers can call our Toll Free Number 866-9SPANISH and order by phone. During every order taken over the phone, the customer is asked how they originally found our lessons. If it was from your site, you will still get commission on the sale. Many affiliate sales each month are taken over the phone and credit is given.
I hope these trainings have been helpful for you. You can earn great commissions and boost your bottom line through our affiliate program. I've tried to share with you the tricks and strategies that have been effective for many of our affiliates. I'm sending out checks every month from $200-$500+ to affiliates with sites similar to yours. Let's get your site earning just as much. With just a little extra effort, I'm confident we can get there.
Take care,
Jason
Jason Poole - Affiliate Manager
jason@spanishprograms.com
Visual Link Spanish
